Summary

Veteran IT professional with over 8 years of experience in managing complex IT infrastructures including military and civilian environments. Secret Security Clearence, and proven ability to support 2,000+ end users and manage over 2M in IT assets. Skilled in system administration, database maintenance, cybersecurity, network optimization and end-user support. Adept at bridging communication between technical teams and executives to deliver secure, scalable and efficient IT solutions.

Experience

Redbarn Pet Products | Long Beach, CA 2023– present

Senior System Database administrator

As the primary System Administrator for Redbarn’s corporate infrastructure, I manage the end-to-end operations of both Windows and Linux Environments across multiple business entities. My role includes maintaining SAP system integrations, overseeing database and server performance, and coordinating disaster recovery initiatives. I interface with C-level executives to provide technical guidance and ensure secure, compliant systems. My responsibilities also include proactive cybersecurity patching and mitigation, backup strategy testing and implementation, and optimizing cloud-based solutions to support company growth.

· Spearheaded a full-scale data migration from on-premises servers to cloud – hosted applications, reducing infrastructure complexity and enhancing data availability.

· Integrated Otava Cloud Backup solution, improving RPO/RTO and ensuring regulatory-compliant offsite data protection.

· Administered patch management workflows and protocols based on penetration testing, CrowdStrike, Acronis alerts, and endpoint threat intelligence.

· Complete all patching for Cybersecurity Threats based on multiple Report Sources including monthly Pen-Testing. Endpoint Security, and Acronis Security Software.

· Delivered Executive Level Support for high-priority issues ensuring minimal business impact.

Immersed Cybersecurity | Los Angeles, CA 2022– 2023

Full Stack Software Engineer

As part of a startup development team, I contributed to building minimum viable product (MVP) for Immersed Cybersecurity. Working across the full stack, I designed and developed user-facing applications, backend systems, and database structures using React, C#, and SQL. I collaborated closely with founders and technical product managers to bring critical features to production.

· Designed and implemented a feature for users to share success stories, including frontend interface and backend data management

· Built an administrative dashboard for content curation and system oversight, improving internal workflow efficiency.

· Created custom SQL tables and stored procedures in conjunction with C# to manage backend services.

Inner City Law Center | Los Angeles, CA 2022– 2023

System Administrator (Contact)

Served as transitional System Administrator. I acted as the liaison between outgoing and incoming IT teams while stabilizing internal operations. I was responsible for supporting 50-100 users, modernizing IT documentation, resolving infrastructure inefficiencies and improving service desk performance.

· Reduced helpdesk ticket backlog from 115 open tickets to fewer than 10 within six months

· Restored six non-operational conference rooms to full functionality, enabling mission-critical legal proceedings.

· Updated a three-year outdated IT inventory system, achieving full asset tracking and reporting compliance within six months.

· Completed updated inventory as it was out of date by 3 years.

· Created detailed internal and end-user documentation to streamline onboarding, offboarding, troubleshooting, and software integration for the incoming team.

Strategic Data Systems | Point Loma, CA 2020– 2022

Computer Support Agent

EDUCATION | CERTIFICATIONS

Bachelor of Science in Software Development and Security | University of Maryland Global | 114/120 Credits

Expected Graduation: July 2025

Full Stack Coding Certification Program | Sabio |

Specialized Military Training:

Network Fundamentals | U.S. Army Signal School | 2018

Client Operating Systems | U.S. Army Signal School | 2018

Routing and Switching Fundamentals | U.S. Army Signal School | 2018

TECHNICAL COMPETENCIES

Systems & Infrastructure:

  • Windows Server Administration, Linux (Ubuntu/SLES), Mac OS

  • Cloud Platforms: Amazon Web Services (AWS), Microsoft Azure

  • Disaster Recovery and Backup Solutions: Veeam, Acronis, Otava Cloud Backup

Networking & Security:

  • VPN Configuration, Token Authentication, Endpoint Protection (CrowdStrike), Vulnerability Management

  • VLAN Configuration, Router/Switch Management, VOIP/NVR Systems

Enterprise Software:

  • SAP HANA Administration, Sage, Peachtree, Concur, WMS (Warehouse Management Systems)

  • SolarWinds Monitoring, Bartender Label Software

Programming & Databases:

  • Languages: SQL, C#, Python

  • Frameworks: React

  • Database Administration: SQL Server, User-Defined Tables, Backend API Integrations

Remote Monitoring & Management (RMM):

  • Kaseya, SolarWinds, CrowdStrike, Acronis

Communications Tools:

  • Nextiva, RingCentral

Supported classified and unclassified IT systems for research and development operations. I administered VPN environments Secret token authentication, user accounts, and cloud infrastructure including AWS, My duties included system troubleshooting secure account validation and management, and documentation development for new technical processes.

· Managed onboarding/offboarding processes, ensuring proper controls for classified and unclassified accounts

· Supported VPN, AWS, and secure token systems, maintaining high availability and security compliance.

· Provided technical support to executives and scientists, resolving system and network issues quickly.

Army National Guard | San Diego, CA 2017– present

Computer Support Agent

Supported classified and unclassified IT systems for research and development operations. I administered VPN environments Secret token authentication, user accounts, and cloud infrastructure including AWS, My duties included system troubleshooting secure account validation and management, and documentation development for new technical processes.

· Managed onboarding/offboarding processes, ensuring proper controls for classified and unclassified accounts

· Supported VPN, AWS, and secure token systems, maintaining high availability and security compliance.

· Provided technical support to executives and scientists, resolving system and network issues quickly.

Resume